Over the past few weeks, we’ve been working hard to ensure that all our people are safe and that we can continue to support our customers, we know how vitally important communications are for you in this difficult time.
As part of business as usual activity, 2talk continually monitors the performance of our network and the delivery of service to customers. We also have teams dedicated to the planning and forecasting of network capacity to ensure the delivery of services to customers now and into the future. These activities continue through the current situation with the COVID-19 pandemic, both within 2talk and our parent Vocus.
We do expect to see some increased demand for capacity across our network, as new orders come in and people move to working from home arrangements and are working with the industry to mitigate any impact.
In line with the Government’s latest guidance on COVID-19, all our staff are now working from home for the foreseeable future. Our team is based entirely in New Zealand and we have always embraced remote working, so we’re ready and able to assist you.
If you need to get in touch with us, please open a support ticket or use live chat on our website in the first instance. To help us prioritise the most critical queries, please only call us if you absolutely have to. Visit https://www.2talk.co.nz/contact for all the ways you can reach us.